Satisfaction Guaranteed

Customer Satisfaction Guaranteed at Elite Image

Customer satisfaction guarantee

We stand behind the quality of our work.

If you are not satisfied with your order due to an issue within our control, we will work with you to resolve it. This may include a reprint or refund, at our discretion. To request a reprint or review, the full printed order must be returned to us for inspection and assessment. This allows us to verify the issue and determine the appropriate resolution.

All concerns must be reported within 7 days of delivery by contacting info@eliteimage.ca.

Please note:

We are not responsible for errors in client-supplied files, including but not limited to spelling mistakes, incorrect information, layout, alignment, or design issues.
Colour variations within industry tolerances are not considered defects.

Our goal is always to provide a fair and timely resolution while maintaining the highest quality standards.

Price match challenge – your local, one-stop marketing shop

We continually check our prices against a wide range of competitors to bring you the best deal possible!

If you have spotted a better price offered by one of our local competitors, let us know and we will do our very best to match it!

Simply fill out the form below, and we will get in touch shortly.

How does the price match challenge work?

When you send us a competitor’s price, we compare this price and order details with what we offer. You will receive an email within 2 business days confirming: